FLCL intend and wish to provide hassle free Service support to their valuable customer with 1/4th cost of AMC in comparison with all other leading brand of AC in the market by introducing Extended Warranty Service for four years after completion of one year warranty from the date of Purchase with the same terms and condition and components coverage in AMC.
| 1. |
This extended service warranty is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in that case Customer has to pay Traveling Cost of Service Engineer in actual and if required to bring the AC at service centre to and fro transportation expenses shall be borne by customer |
| 2. |
All payments are to be made in advance along with the contract in favour of FLCL |
| 3. |
The contract shall be valid for a period as mentioned in the contract form, or the FLCL Invoice, duly signed by FLCL representative. |
| 4. |
Extended warranty will cover waiver of the visiting charges, or service charges for breakdown calls and repairs of following Functional components fails due to manufacturing defect. |
| |
A. All Electrical Components B. Heat Exchangers |
| 5. |
Refrigerant charging (if required) will borne by the customer. |
| 6. |
Plastic parts and sheet metal parts will not cover under Extended Service Warranty |
| 7. |
The customer shall register the complaint at FLCL call centers only. Any change of address must be notified by the customer in advance. |
| 8. |
The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use like environmental chemical reaction in Heat Exchangers. |
| 9. |
All defective components shall be repaired/replaced with compatible working parts and defective parts shall be company's property. |
| 10. |
While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising. |
| 11. |
The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control. |
| 12. |
Transportation for taking appliance to the Authorized Service Center for repairs shall be borne by the customer as per the
applicable rates. |
| 13. |
Damage to the product or any parts due to Transportation / Shifting is not covered under this contract. |
| 14. |
This contract will not be valid for any item not supplied or certified from FLCL and covers the base configuration only shipped from FLCL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer. |
| 15. |
FLCL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. FLCL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under FLCL limited warranty. Defective parts needs to be submitted to FLCL or Authorized Service Center and becomes property
of FLCL. |
| 16. |
All disputes are subject to New Delhi Jurisdiction |
